Last updated: May 05, 2025
1.1 These Terms of Use (“Terms”) establish the legal agreement between you (“User”) and RealtyOutreach.com, a platform operated by Vivid Web Lab LTD, a UK-registered company. By accessing, browsing, purchasing, or using any services or data on this Website, you agree to be legally bound by these Terms.
1.2 In these Terms, “Company” refers to RealtyOutreach, and “User” refers to anyone accessing or using the Website. Each may be referred to individually as a “Party” and collectively as the “Parties.”
These Terms govern your access to and use of RealtyOutreach.com and all associated digital data products and services (“Data”) offered for purchase through the Website. All Data is delivered digitally and intended strictly for business-to-business (B2B) prospecting and outreach purposes.
The Website provides access to U.S.-based real estate professional contact information, including the Real Estate Prospector List, which allows users to build custom lead lists based on location, license type, and other filters. For a complete product overview, please visit https://www.realtyoutreach.com.
RealtyOutreach provides services exclusively to customers located in the United States. We do not sell or license digital products to individuals or entities based in the United Kingdom, European Union, or European Economic Area. Any attempt to access or purchase services from a restricted region is unauthorized and may result in account cancellation or denial of service.
No UK/EU Personal Data Sold: RealtyOutreach.com does not collect, process, or sell any personal contact information belonging to individuals located in the United Kingdom or European Union. Our databases are exclusively sourced from U.S. real estate professionals and are intended only for lawful U.S.-based B2B marketing and outreach.
This Buyer Protection & Refund Policy outlines how RealtyOutreach.com—operated by VIVID WEB LAB LTD, a UK-registered entity—handles the fulfillment of digital products, customer claims, refund eligibility, and evidence standards. This policy is designed to comply with the buyer protection requirements of PayPal UK, Stripe, and related platforms.
All products sold on RealtyOutreach.com are non-tangible, custom-built Real Estate Prospect Lists, generated on demand through the Prospector Tool. These lists are delivered exclusively in digital format and are never shipped as physical goods.
Upon order approval, customers receive:
As of June 17, 2014, PayPal UK includes coverage for digital products under its Buyer Protection policy, provided one of the following applies:
Buyers may raise a dispute within 180 days of the transaction. RealtyOutreach.com maintains digital proof of delivery to satisfy PayPal’s evidence requirements, including download logs, email confirmation, and user access records.
For transactions processed via Stripe, RealtyOutreach.com follows Stripe’s dispute resolution guidelines for digital content. In case of a chargeback or complaint, the Company submits compelling evidence of delivery, including:
Buyers are encouraged to contact our support team at Contact Us before initiating a chargeback. Unauthorized disputes for fulfilled orders may result in suspension of access and further investigation.
RealtyOutreach.com guarantees 95% email accuracy for all Realtor Prospect Lists sold. If more than 5% of emails are found to be invalid (i.e., bounce or undeliverable), the customer is entitled to:
To request a replacement or refund:
Our team responds to refund or replacement inquiries within 2 business days.
To meet the standards of PayPal, Stripe, and industry best practices, RealtyOutreach.com retains the following logs for each order:
These logs serve as irrefutable evidence of digital product delivery and may be shared with payment processors in case of a dispute.
Refunds will not be issued in the following circumstances:
All refund claims are reviewed on a case-by-case basis. We may request documentation, such as email bounce reports, to confirm invalid data.
| Claim Type | Deadline to Submit |
|---|---|
| Delivery not received | Within 3 calendar days |
| Email accuracy issue | Within 30 calendar days |
| PayPal UK dispute window | Within 180 days of transaction |
RealtyOutreach.com stores and delivers all files through Firebase’s encrypted cloud infrastructure, ensuring security and access traceability. We maintain high standards of data hygiene and source all Realtor contact records ethically from U.S.-based sources.
We comply with the following regulations:
🔗 View full Buyer Protection & Refund Policy for more information
Users of RealtyOutreach.com must fully comply with these Terms and all applicable local, national, and international laws that govern marketing, email communication, data handling, and privacy. This includes but is not limited to the CAN-SPAM Act (USA), CCPA (California Consumer Privacy Act), GDPR (General Data Protection Regulation), and other relevant regulations.
The User agrees not to engage in activities that may harm the integrity, functionality, or security of the Website, including spamming, automated data scraping, or unauthorized system access. Violations of these laws or actions that compromise the platform’s operation may result in immediate termination of services and potential legal action.
Users are solely responsible for securing their account credentials, including usernames and passwords. All actions taken under a User’s account will be deemed authorized by the account holder. If an account is created on behalf of a company or institution, the User affirms they are duly authorized to represent and bind that organization to these Terms. Unauthorized access, password sharing, or delegating access to unapproved third parties is strictly prohibited. If the User suspects any breach or misuse of their login credentials, they must promptly inform the Company. Failure to do so may result in liability for damages caused by such unauthorized access.
While RealtyOutreach.com strives to maintain high data hygiene and legal compliance during data collection, the responsibility for how the data is used rests entirely with the User. The Company does not warrant that the Data is fit for the User’s specific legal or operational requirements. Users must verify that their intended use complies with applicable laws regarding marketing, privacy, and data handling. The Company shall not be held liable for any misuse, unauthorized use, or resulting penalties. The User agrees to indemnify the Company against any claims, fines, or damages arising from violations committed through their use of the purchased Data.
The Company grants Users a limited, non-exclusive, non-transferable license to access and use the purchased Data exclusively for lawful B2B outreach purposes. Users may not use the Data for consumer credit evaluation, tenant screening, background checks, insurance underwriting, or any use case governed by FCRA or other consumer protection laws. The Data may not be used to target private individuals or for unsolicited consumer contact. Any unauthorized use, including resale or data repackaging, constitutes a breach of this agreement and may lead to immediate termination of access and potential legal action by the Company for damages and misuse.
To ensure compliance with acceptable use policies, the Company reserves the right to monitor, audit, or review User campaigns and communications using the provided Data. This includes the use of seeded contacts or unique identifiers embedded in the Data to detect improper use, redistribution, or reselling. While the Company is not obligated to review every User activity, it may selectively audit outreach practices to uphold data integrity. The Company’s failure to monitor or act on misuse does not constitute acceptance or waiver of its rights. Users found violating permitted use guidelines may have their access restricted or permanently revoked.
Users are strictly forbidden from copying, reselling, republishing, or redistributing the Data, either partially or in full, through any channel including websites, platforms, or data marketplaces. The Data must be used solely for internal business development, prospecting, or sales purposes. It may not be repurposed to create derivative databases, white-label directories, or competing products that mirror or challenge RealtyOutreach.com’s business model. Any action taken by a User to commercialize, distribute, or disclose the Data without written consent from the Company shall be considered a serious breach, subject to immediate termination and possible legal proceedings to recover damages and enforce rights.
All intellectual property rights related to RealtyOutreach.com, including but not limited to the platform’s codebase, visual assets, product names, branding, marketing content, and underlying databases, are the exclusive property of RealtyOutreach. Users are strictly prohibited from duplicating, modifying, reverse-engineering, or creating derivative works based on the Website or its contents. Any unauthorized use of the Website’s material—including logos, graphics, or proprietary content—without prior written permission constitutes a violation of UK intellectual property law and international treaties. The Company reserves all legal rights to seek damages and enforce remedies against infringement or misuse.
The Company reserves the unilateral right to modify, revise, or supplement these Terms and the associated Privacy Policy at any time. Such changes become effective immediately upon being published on RealtyOutreach.com. It is the User’s responsibility to regularly review the Terms for updates. Continued use of the Website following any modifications will constitute acknowledgment and acceptance of the revised Terms. Changes may include updates to pricing, permitted uses, service scope, or legal disclosures. If a User disagrees with the updated Terms, their only remedy is to cease using the Website and discontinue any use of previously purchased Data.
User data collected by the Company is governed by the RealtyOutreach.com Privacy Policy, which outlines how personal and non-personal information is handled. The Company may collect limited user activity data, cookies, and analytics to enhance the platform’s performance, customer experience, and security. Personal information such as names, email addresses, and payment details will never be sold or shared without explicit consent, except as required by law. By using the Website, Users consent to the collection and use of data for internal research, statistical analysis, service updates, and personalized recommendations. Users may update preferences or request deletion of their data.
The User acknowledges that access to the Website or certain services may be temporarily unavailable during scheduled maintenance, technical upgrades, or unforeseen system outages. The Company reserves the right to perform essential updates, patches, or infrastructure changes that may limit or disable access to specific features or downloads. While the Company strives to minimize downtime and provide advance notice whenever possible, it cannot guarantee uninterrupted availability. Users are encouraged to download purchased data promptly to avoid service disruptions. The Company is not liable for any damages or inconvenience caused by temporary outages or maintenance-related unavailability of services.
The services, digital products, and data offered by RealtyOutreach.com are available exclusively to customers located in the United States. Any attempt to access, use, or purchase from outside the U.S.—including from the United Kingdom, European Union, or European Economic Area—is considered unauthorized and may result in immediate suspension or cancellation of access.
All Data provided by RealtyOutreach.com is sourced exclusively from publicly available or opt-in databases related to U.S.-based real estate professionals. The Company does not collect, process, store, or sell personal data belonging to individuals located in the United Kingdom, European Union, or European Economic Area. RealtyOutreach.com operates in full compliance with U.S. data and privacy laws, including but not limited to:
In alignment with international best practices, the Company also respects core principles of the General Data Protection Regulation (GDPR) as it relates to data minimization, transparency, and lawful processing—despite not processing EU or UK personal data. This approach ensures ethical data sourcing, proper consent mechanisms, and responsible outreach practices. Any data obtained is verified to ensure it relates solely to U.S. commercial use cases, and no consumer or residential marketing is supported or permitted.
The Company operates under the laws of England & Wales but provides services only to U.S.-based customers to avoid extraterritorial application of GDPR or other foreign privacy regulations.
The Company shall not be held liable for any direct, indirect, incidental, consequential, or special damages arising from or related to the access, use, or inability to use the Website or Data provided through RealtyOutreach.com. This includes, but is not limited to, damages for loss of revenue or business opportunities, interruption of service, system failure, corruption or loss of data, or any other pecuniary or non-pecuniary loss.
Users understand that the Website is provided as a digital platform intended solely for commercial business use, and results may vary depending on external factors including the User’s email systems, CRM setup, compliance with relevant marketing laws, and other third-party tools. While the Company aims to provide high-quality, well-maintained data, it does not guarantee specific results or outcomes. The User assumes full responsibility for the use and results of any downloaded data.
The Company disclaims any responsibility for damages arising from technical failures, website downtimes, or delayed data delivery due to internet disruptions, cyber-attacks, server issues, or other unforeseen incidents outside the Company’s reasonable control.
The Website may include hyperlinks or references to third-party websites, platforms, software, services, or resources for the convenience of the User. Such links do not imply endorsement, sponsorship, or affiliation by RealtyOutreach.com.
The Company makes no representations or warranties regarding the availability, content, accuracy, or practices of any third-party website, and shall not be held responsible for any loss or damages resulting from the User’s interaction with such external content. If Users access any of these third-party websites, they do so entirely at their own risk and subject to the terms and privacy policies of those external providers.
RealtyOutreach.com encourages Users to exercise caution and perform their own due diligence before engaging with or submitting information to third-party sources linked or referenced on the Website.
All services and Data provided on RealtyOutreach.com are offered strictly on an “as is” and “as available” basis. The Company expressly disclaims all warranties of any kind, whether express, implied, statutory, or otherwise, including but not limited to warranties of merchantability, fitness for a particular purpose, title, and non-infringement.
The Company makes no guarantees regarding the completeness, accuracy, reliability, or timeliness of the Data or the functionality of the Website. Furthermore, the Company cannot and does not guarantee that the Data will meet the specific goals or expectations of the User.
Although the Company strives to keep its platform secure and its Data up to date, errors, technical issues, or minor inaccuracies may occur. The Company does not warrant that the Website will be free from viruses, malware, or harmful components, or that the functions will be uninterrupted or error-free.
The User acknowledges that access to the Website and the download or delivery of Data may be subject to technical limitations or failures beyond the Company’s control, including those caused by the User’s internet service provider, browser incompatibilities, third-party email or CRM systems, or general disruptions to internet services.
The Company is not liable for service interruptions, slow performance, data corruption, failed downloads, or errors caused by hardware or software malfunctions, denial-of-service attacks, or internet outages. RealtyOutreach.com uses secure cloud-based infrastructure to maintain high uptime and reliable performance, but does not guarantee uninterrupted access or flawless performance at all times.
Users are responsible for using up-to-date antivirus software and proper digital hygiene practices. The Company shall not be held responsible for any damage or loss caused to User systems or files resulting from the use or attempted use of the Website.
These Terms of Use, together with the associated Privacy Policy and any additional terms or guidelines referenced on the Website, shall become legally binding and effective upon the User's first access or use of RealtyOutreach.com. By continuing to access, browse, register, or complete a purchase on the Website, the User affirms their full understanding and acceptance of all applicable terms.
These Terms remain in effect for the entire duration of the User’s interaction with the Website and its services. It is the sole responsibility of the User to review these Terms regularly for any updates or changes, which may occur without prior individual notice. Continued use of the Website after such updates constitutes acceptance of the revised Terms.
Any User who disagrees with the Terms must cease using the Website and refrain from downloading or utilizing any Data. These Terms apply universally to all Users, including individuals, businesses, and institutions, regardless of their geographical location. Users agree that this document supersedes all previous versions and communications regarding the terms of service between the User and the Company.
The Company reserves the right, at its sole discretion, to temporarily or permanently suspend or terminate a User’s access to RealtyOutreach.com if it determines that the User has violated any provision of these Terms, engaged in illegal activity, posed a threat to the security or functionality of the Website, or infringed upon the rights of the Company or other Users. This includes but is not limited to unauthorized redistribution of data, misuse of login credentials, fraudulent activity, or non-compliance with applicable laws such as the CAN-SPAM Act or GDPR. Suspension may occur without prior warning, and the Company shall not be liable for any losses or damages incurred by the User as a result of such suspension or termination. In cases of severe violation, legal or regulatory action may be taken. The Company may also revoke access for Users who fail to maintain payment obligations or misuse the Prospector tool in any manner deemed abusive or exploitative. The User shall not be entitled to refunds for suspended or terminated access due to violations of these Terms.
The Company reserves the right to modify, suspend, or completely discontinue RealtyOutreach.com, its features, services, or data offerings at any time, with or without prior notice. This may include permanent shutdown of the platform or temporary service outages due to maintenance, legal requirements, or business decisions. Users acknowledge and agree that the Company shall not be held liable for any disruption or loss resulting from such discontinuation, including but not limited to lost access to accounts, data, download history, or subscription credits. While the Company will make reasonable efforts to notify Users of major changes, it bears no legal obligation to do so. If the Website is permanently terminated, Users with active subscriptions or credits may be contacted regarding any remaining entitlements, but refunds are not guaranteed unless otherwise stated in a separate agreement. Termination may also occur if the Company ceases operations or undergoes a merger, acquisition, or restructuring. Users are encouraged to download their purchased data promptly, as long-term data storage is not guaranteed beyond the active service period.
PLEASE READ THIS SECTION CAREFULLY. IT AFFECTS YOUR RIGHTS AND GOVERNS HOW DISPUTES ARE HANDLED.
These Terms of Use and any dispute arising from the use of RealtyOutreach.com shall be governed by and construed in accordance with the laws of England and Wales, without regard to conflict-of-law principles. Users agree that any legal claims, contractual matters, or regulatory issues related to the Website, its services, or associated digital products must be interpreted under UK law. Although RealtyOutreach.com provides services exclusively to customers located outside the UK—primarily in the United States—the User acknowledges and consents that RealtyOutreach, the UK-based operator of the Website, will rely on English law in all contractual interpretations. These governing laws shall apply regardless of the User’s location. If any dispute proceeds to court (rather than arbitration), it shall be heard in a court of competent jurisdiction in England. Users also agree not to challenge the enforceability of these Terms based on jurisdiction or international enforcement limitations. This clause ensures that both the Company and the User have a clear, legally binding framework for any claims that may arise.
To the fullest extent permitted by law, both the User and the Company agree that any dispute, controversy, or claim arising from these Terms, the use of RealtyOutreach.com, or the purchase and use of digital Data shall be resolved through final and binding arbitration, rather than through traditional court proceedings. Arbitration shall be administered in London, UK by the Chartered Institute of Arbitrators (CIArb) or another agreed-upon arbitration body, under its rules and procedures in force at the time of the dispute. This agreement to arbitrate applies to all legal claims, including but not limited to claims involving breach of contract, misrepresentation, tort, or statutory violations. Arbitration provides a neutral forum and typically results in quicker resolutions and lower legal expenses. Each party agrees to waive its right to a trial by jury and to participate in class action lawsuits. This arbitration clause remains enforceable even if any other provision of the Terms is deemed invalid or unenforceable. If either party refuses arbitration, they may be compelled to arbitrate through a legal petition in a competent UK court.
The costs associated with arbitration—including arbitrator fees, venue expenses, and administrative charges—shall be initially divided equally between the Company and the User unless otherwise stated by the arbitration authority. However, the losing party in arbitration shall be held financially responsible for covering the prevailing party’s legal expenses, administrative fees, and reasonable attorney costs. This cost-shifting provision is intended to discourage frivolous disputes and ensure that the burden of arbitration falls upon the party found to be at fault. The arbitrator may also adjust cost allocation if either party is found to have acted in bad faith or pursued the dispute with malicious or fraudulent intent. Users acknowledge that initiating arbitration does not guarantee a refund, reversal of payment, or access to restricted services. The outcome of the arbitration process is binding and enforceable in courts. Parties must comply with the arbitrator’s final award without delay. Failure to do so may result in further legal action for enforcement and additional penalties.
If you have any questions regarding these Terms, need to initiate a dispute, or wish to submit legal documentation related to arbitration or enforcement, you must direct all formal communications to the Company’s designated contact.