Buyer Protection & Refund Policy

Last updated May 05, 2025

This Buyer Protection & Refund Policy outlines how RealtyOutreach.com handles digital product fulfillment, buyer claims, refund requests, and delivery standards. It is designed to ensure clarity and compliance with PayPal UK Buyer Protection policies for digital goods.

1. Nature of Our Products

All products sold on RealtyOutreach.com are custom-built digital Real Estate prospect lists. These lists are created on-demand through our Prospector Tool and delivered via secure digital download once approved and ready. We do not sell or ship physical goods.

Once an order is approved and the file is ready, the customer receives:

• A download link via email
• Access to the purchased file through their dashboard at https://www.realtyoutreach.com/downloads

2. Buyer Protection for Digital Goods

2.1 PayPal UK Buyer Protection for Digital Goods

As of June 17, 2014, PayPal UK provides Buyer Protection for digital goods, including downloadable data products, under the following circumstances:

• The item was not received
• The item was significantly not as described

Customers may file a dispute within 180 days of the transaction. However, PayPal requires the seller to provide compelling evidence of delivery, such as logs or records proving the buyer accessed or downloaded the item.

2.2 Stripe Buyer Dispute Policy for Digital Goods

For purchases processed via Stripe, RealtyOutreach.com follows Stripe’s dispute resolution policies for digital content. In the event of a chargeback or formal complaint, we submit evidence of successful fulfillment, including:

• Download timestamp and user IP address
• Order ID and file name
• Download activity logs and approval records
• Email confirmation sent to the customer

Buyers are encouraged to contact our support team through our Contact Us page before initiating a chargeback. Filing unauthorized disputes for fulfilled orders may result in the suspension of access and further investigation.

3. Refund and Accuracy Guarantee

We guarantee 95% email accuracy for Realtor prospect lists sold through RealtyOutreach.com.

If more than 5% of the emails in your list are invalid (for example, undeliverable), we will:

• ✅ Replace the invalid contacts with new, verified data, free of charge.
• ✅ If you are still unsatisfied after replacement, we will issue a partial refund covering only the invalid portion above 5%.

To request a replacement or refund:

• Contact us within 30 calendar days of downloading the list.
• Include your order ID and a summary of the issue
• Send the request to our Contact Us page

We respond to refund and accuracy inquiries within 2 business days.

4. Delivery Proof & Fulfillment Logs

RealtyOutreach maintains detailed logs for every order to demonstrate legitimate delivery and protect both buyer and seller in the event of a dispute. These logs include:

• IP address of the user at download time
• Timestamp of download and approval
• Specific file name and order ID
• Download access log and email confirmation sent

This data serves as evidence of successful fulfillment and may be provided to PayPal or other authorities if requested.

5. Refund Conditions & Ineligibility

We do not issue refunds in the following cases:

• The data file was downloaded and no accuracy issue is reported
• The accuracy claim is submitted more than 30 calendar days after downloading the list.

Downloading the file or accessing it with valid login credentials does not, by itself, exclude an accuracy claim made within the stated deadline.

All refund claims are reviewed individually by our support team. In most cases, we request email bounce reports to validate an accuracy claim.

6. ⏳ Dispute & Claim Timeline

7. 🔐 Compliance & Data Integrity

We store and deliver all digital data through Firebase’s encrypted cloud infrastructure, ensuring security and traceability. Our Real Estate databases are ethically sourced and compliant with:

• UK GDPR (General Data Protection Regulation)
• CCPA (California Consumer Privacy Act)
• CAN-SPAM Act (U.S. Commercial Email Law)
• Additional applicable global data privacy regulations

Buyers are responsible for using purchased data in accordance with laws applicable in their country or industry.